PAYMENTS AND SHIPPING
Welcome to our website "www.alisia.it".
Access to and use of alisia.it are activities governed by these General Conditions of Use.
The access and use of this website as well as the purchase of products on alisia.it, presuppose the reading, knowledge and acceptance of these General Conditions of Use. This website is managed and maintained by Alisia Accessorize Srl with registered office in Italy, Via Fratelli Andolfatto 3, 36060 Romano d'Ezzelino -VI-, Registr. Reg. Imp., Tax Code and VAT no. 03441470246, Share Capital Euro 50,000 int. vers.
If you need assistance visit the area Contacts.
Remember that you can always contact Alisia by email (firstname.lastname@example.org) or call +39 0424 234 078.
The Manager may modify or simply update these General Conditions of Use, in whole or in part.
Changes and updates to the General Conditions of Use will be notified to users on the alisia.it Home page as soon as they are adopted and will be binding as soon as they are published on the website in this section.
Therefore, you are requested to regularly access this section to check the publication of the most recent and updated General Conditions of Use of alisia.it.
If you do not agree, in whole or in part, with the General Conditions of Use of alisia.it, please do not use our website.
Access to and use of alisia.it, including viewing web pages, communicating with the Manager, the ability to download information on products and purchase them on the website, are activities conducted by our users exclusively for personal uses unrelated to any commercial, entrepreneurial and professional activity.
Remember that you will be the one and only responsible for the use of alisia.it and its contents.
In fact, the Manager cannot be held responsible for any use of the website and its contents by any of its users that does not comply with the laws in force, without prejudice to the Manager's liability for willful misconduct and gross negligence.
In particular, you will be the one and only responsible for the communication of incorrect or false information and data relating to third parties, without these having given their consent, as well as in consideration of an incorrect use of the same.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be attributed to the Manager.
The Manager declines all responsibility for any damage resulting from inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections. and / or telematic, to unauthorized access, to alteration of data, to the failure and / or faulty functioning of the user's electronic equipment.
The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against the Manager or third parties as a result of not correct use, loss, theft of such information.
- SHIPPING METHODS
To offer you the best service and ensure fast shipping all over the world we have chosen GLS and DHL. Shipping costs vary according to the type of shipment and destination.
Your shipping costs will be automatically calculated at checkout.
Estimated shipping times are to be considered as a guide only and from the date of shipment we are not responsible for any delays caused by credit card authorization processes.
The deliveries of orders in Italy have an average of 1-2 working days with a maximum of 6 working days from the day following the order.
International order deliveries have an average of 2-3 working days with a maximum of 6 working days from the day following the order.
ITALY> 5 €
EEC COUNTRIES> € 8
NON-EEC COUNTRIES> € 15
Payment management is entrusted to PayPal and to the San Giorgio and Quinto Valle Agno bank. You can pay with any credit card.
To find out more about PayPal Click here.
You can pay with your PayPal account, by credit card (with verification code activated) or your prepaid / rechargeable card, or by bank transfer in advance.
Alisia's ("the Seller") purpose is to ensure your complete satisfaction.
If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without any penalty, within 14 working days from the day you received the products purchased on www.alisia.it.
- METHOD FOR EXERCISING THE RIGHT OF WITHDRAWAL
You can withdraw from the contract within fifteen (14) days from the date of receipt of your products by filling out the form with the return request that you found inside the delivered package, also communicating it by email with the subject "return request".
The products to be returned must be delivered to the courier within fifteen (14) working days from the date on which you notified the Seller of your decision to withdraw from the contract. The products can be returned by sending the package through the courier indicated by the Seller, or by another forwarder, only after obtaining the return number.
- CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised correctly if the following conditions are fully met:
to. The return authorization request must be correctly completed and sent to the Seller within fifteen (14) days from the delivery date.
b. The products must not have been used or damaged.
c. Products must be returned in their original packaging.
d. Returned products must be shipped from the country where you placed the order.
And. Returned products must be delivered to the courier within fifteen (14) days from the date on which you made your return authorization request.
f. The product must not be made to measure or bring variations from the original model.
If you have complied with all the required conditions, the Seller will refund you the price of the products purchased.
You will be contacted if your return cannot be accepted because it does not comply with the above conditions.
In this case, you can choose to have the purchased products back at your expense.
If you refuse this shipment, the Seller reserves the right to withhold the products and the corresponding amount for the purchase of the products.
- REFUND TIMES AND METHODS
After the Seller has received your return and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of the return. Whatever payment method you use (credit / debit card or payment by bank transfer), the refund is activated by the Seller as soon as possible, and in any case within fourteen
(14) days from the date on which you became aware of the exercise of your right of withdrawal, reimbursing the cost of the purchased product. Instead, all shipping costs at the time of purchase and at the time of return remain the responsibility of the customer.
The actual time for crediting or returning the sums you paid for the purchase of the products depends on the payment methods used:
to. purchase by credit / debit card: the repayment time depends on the credit / debit card management company, but normally takes place within two account statements. We remind you that the value date of the re-credit is the same as the debit, so you will not suffer any loss in terms of bank interest.
b. purchase via PayPal (if available): the refund will be made to your PayPal account and will be immediately visible. The actual refund to the credit card from your PayPal account depends on the institution that issued the card.
c. purchase by bank transfer: the refund will be made within 14 days of payment acceptance.